Shipping & Returns

Jokiss Vape Shipping

All our packages are handled and sent through Australian Post. All orders once shipped, will be provided with a tracking number vie your given email address, allowing you to receive real time updates and locations of your parcel. All through the convenience of your phone. Here is the expected shipping times for each major city in Australia (If an order is placed after 2:00pm ESAT, expect and additional day of delay as the order would be dispatched the next day).

Australia Regular Shipping: 5 to 12 working days (with tracking details)
International Regular Shipping: 10 to 15 working days (with tracking details)

Please note processing takes 1-3 business days after successful payment for non pre-order items. Please reference your order confirmation email for the estimated shipping date for any pre order item purchase.

During sales or peak season, it can take up to 3 business days to ship your order.

Once your order is out the door, you’ll receive a shipping confirmation with a tracking

AU Return and Exchange Policy

We offer free returns and exchanges within 45 days.

To start a return or exchange, contact us or please visit the page here: https://returns.jokissvape.com/

Please note apparel returns are required to have the tags on. A return will not be accepted if the tag has been removed.

If you are having issues, please contact our team at [email protected]

Once completed, your return will be processed within 2 business days. You will be notified via email by the address listed on your order when this transaction has taken place. After we have issued the refund, it will take up to 7 business days to see it reflected in your account.

International Return and Exchange Policy

International returns and exchanges are required to pay for shipping.

Please contact our Customer Service team prior to returning any goods. In some circumstances you will be given a Returns Merchandise Authorisation (RMA) number which must be included with returned items. Any unsolicited or unauthorised returns may be disposed of.

We are not responsible for items that get lost or damaged in transit. We recommend sending returns via a recorded delivery method, fully insured for the full value of goods, ensuring correct postage amount is paid. You have a duty to take reasonable care of any goods whilst they are in your possession.

Returns must be received within 10 working days of contacting our Customer Service team. If an item is not returned within this time frame, we may not be able to accept it.
Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement dispatched, or credit issued.

Please ensure all returned items are packaged securely and sent to the address below, with the RMA (if applicable), full name, original order number and reason for return written on the outside:

Contact our customer service to obtain the return address:

Email: [email protected]

Need more help? Please visit our Frequently Asked Questions Page.