Privacy Policy

Effective Date: September 29, 2024

Thank you for visiting Jokiss Vape (“we,” “our,” or “us”). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy laws.

By using our website https://www.jokissvape.com (the “Site”) and our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information from you when you interact with our website, place orders, or communicate with us:

Personal Information:
- Name (first and last)
- Email address
- Phone number
- Shipping and billing address, including city, state, postal code, and country
Automatically Collected Information:
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages visited on our Site and time spent on the Site
- Other analytics-related information

We collect this information in a variety of ways, including when you provide it to us directly, when you sign up for an account, when you place an order, or through automatic data collection technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: To process and deliver your orders, manage your payments, and communicate with you about your orders.
Customer Support: To provide customer support and respond to your inquiries or issues.
Personalization: To provide you with a personalized shopping experience by tailoring our communications and recommendations based on your preferences and previous interactions.
Marketing: To send you promotional materials, offers, and newsletters (with your explicit consent, where required). You may opt-out of these communications at any time by following the unsubscribe link in our emails.
Legal Compliance: To comply with legal obligations, including tax reporting, fraud prevention, and responding to lawful requests by public authorities.
Site Analytics: To analyze traffic on our Site, track user behavior, and improve our services, products, and website experience.

3. Legal Basis for Processing Personal Information (GDPR Compliance)

If you are located in the European Economic Area (EEA), we rely on the following legal grounds for processing your personal information:

Consent: When you have provided your explicit consent to receive marketing communications or other specific actions.
Performance of a Contract: When the processing is necessary for the performance of a contract with you (e.g., to process your orders or provide you with our services).
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our products and services, fraud detection, and securing our systems.
Legal Obligation: When processing is necessary to comply with legal requirements (e.g., tax, regulatory compliance).

4. Your Rights

If you are in the EEA (GDPR):

You have the following rights regarding your personal information under the GDPR:

Right to Access: You can request access to the personal information we hold about you.
Right to Rectification: You can request corrections to inaccurate or incomplete personal information.
Right to Erasure (“Right to Be Forgotten”): You can request the deletion of your personal information, subject to certain conditions.
Right to Restrict Processing: You can request the restriction of processing of your personal information in certain situations.
Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format or request that we transfer your personal information to another service provider.
Right to Object: You can object to our processing of your personal information based on our legitimate interests, direct marketing, or profiling.

If you are in California (CCPA/CPRA):

Under the CCPA and CPRA, you have the following rights:

Right to Know: You can request disclosure of the specific pieces of personal information we have collected about you and how we have used, disclosed, and shared that information over the past 12 months.
Right to Delete: You can request that we delete any personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at [email protected].

5. Sharing Your Information

We may share your personal information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, and marketing service providers. These third parties are contractually bound to protect your information and only use it as necessary to provide their services.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Legal Obligations: We may share your information as required by law, such as to comply with a subpoena, legal process, or similar legal request.
Protection of Rights: We may share information when we believe it is necessary to protect our rights, property, safety, or the rights, property, or safety of others.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Regular security audits and monitoring
Secure access controls and data protection policies

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you request that we delete your data, we will comply unless we are legally required to retain it for a certain period.

8. International Data Transfers

If you are located outside of Australia, please note that we may transfer your personal information to countries outside of your jurisdiction, including Australia and the United States, for processing. We ensure that any such transfers are done in accordance with applicable data protection laws and take necessary safeguards to protect your data.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal data from a child under 13 without parental consent, we will delete that information as soon as possible.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make material changes to this policy, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]

Mailing Address:
Jokiss Vape
123 Example Street
Sydney, NSW, Australia

This Privacy Policy ensures compliance with various global privacy regulations and provides transparency on how we collect and use user data. We recommend consulting with legal professionals to ensure full compliance with your specific business needs and jurisdictions.